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Provider FAQ

Our growing list of questions and answers for providers.

How much does it cost to list my services?

Listing your services is free. We charge a commission on each booking made through the platform of 5%.

When do I get paid?

If it is a bookable calendar item, your payout will be triggered two days after the event. If it is a standard item, the payout will trigger when you mark the item as confirmed. Per standard credit card processing, funds can take 5-10 days to reach your bank account.

What are the listing types?

STANDARD - this is the go to and simplest way to list. List your classes or service. If your service is purchased you will be paid after you confirm their spot in your inbox. When a family searches, all of your entered features will be will be searchable by filtering except for the calendar with specific dates. Use bookable and event options if you want to enter specific calendar dates that are searchable via the calendar as oppose to listing in your description.

BOOKABLE BY TIME - this is a good option if you are booking hourly services like tutoring, music, a specific one time hour long class, or swim lessons. You can enter your available schedule. Someone will request to book that time and you then confirm. You will be paid after the service is completed. The price is listed as per hour. Set your default schedule that repeats weekly or leave blank, click save and then add an availability exception to pick specific dates. Seats allow multiple people to sign up for the same spot.

BOOKABLE BY DAY- this is a good option if you have a service that books by the day like a class space for rent or single date class. You can enter your available schedule. Someone will request to book that day and you can then confirm. You will be paid after the service is completed. Seats allow multiple people to sign up for the same spot.

EVENT - If you have an event with a specific date and time, choose this option. Choose Connect as category and Events as subcategory. Select age range and any features that apply, enter location, enter per hour price (minimum price is $1, for free events open to all list for $1 and in description type that it is a free event and to just show up, if event has a cost make sure to enter hourly price ie $20 for event, event is 2 hours, price is $10 per hour), under Availability, click on default schedule, leave blank and click save schedule, click on add availability exception, click available and enter date and time, and how many spots/seats available, add photos and publish. Your event will be searchable by date. You will be paid after the event is completed.

FREE - If you have a free class or are not charging due to something like charter funds, you can pick this option and list that in your description (ie Art Class - Charter Funds Only). The customer will then send you an inquiry through the listing that you will receive in your inbox and via email. This will not work if your listing requires a specific calendar date like an event. For that see Event above.

Do I have to list my location?

No, you can choose a location central to you, but you do not have to list your exact address. For example you can list San Diego, California and then in your description state that the address will be given to them prior to the activity or service.

Can I just pick one single date in the bookable options?

Yes, click on set default schedule, leave it blank and click save, on the next page choose the "Add an availability exception" link at the bottom, choose your date and/or time and select available. This will select the exact date. This is a good option for events.

Customer FAQ

Take a look at our growing FAQ section for customers.